Student Customer Complaints System Project Full Document

Trying to make a complaint against your student loan lender or servicer may feel like screaming into the void. In 2019, federal student aid customers made 44,155 complaints using the Federal Student ...

On January 9, the CFPB released its 2025 Private Education Loan Ombudsman Annual Report analyzing consumer complaints on both private and federal student loans from , through ...

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Federal Student Aid provides resources to help students manage loans, apply for aid, and access information about repayment options.

Use the Free Application for Federal Student Aid (FAFSA ®) form to apply for financial aid for college, career school, or graduate school.

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Federal Student Aid (FSA) is your federal loan provider. FSA uses servicers (private companies) like MOHELA to manage billing, questions, and payments, and to help you enroll in the best repayment plan for you.

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If your loans recently transferred from another federal student loan servicer, you will need to register a new account to gain access to your loan information through mohela.studentaid.gov. Please allow approximately 10 business days after MOHELA receives the transfer for your full account details to be available.

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Access and manage your federal student loans, explore repayment options, and find resources for financial aid on this comprehensive platform.

You are accessing a U.S. Federal Government computer system intended to be solely accessed by individual users expressly authorized to access the system by the U.S. Department of Education. Usage may be monitored, recorded, and/or subject to audit. For security purposes and in order to ensure that the system remains available to all expressly authorized users, the U.S. Department of Education ...