Here are three ways hospitals can avoid providing customer service in the healthcare industry. 1. Ignore the fact that expectations of speed have changed--that "patients" are not as patient as they ...
NextGen Healthcare, a provider of healthcare technology solutions, has launched NextGen Navigator, an artificial intelligence-driven customer service agent powered by Luma for answering inbound calls ...
Philstar.com: Lourdes Hospital recognized for customer service excellence at Healthcare Asia Awards
Becker’s Hospital Review called for nominations and researched hospitals dedicated to providing excellent customer service and quality patient care. Boca Raton, Fla.-based Cancer Treatment Centers of ...
Forbes: How Advances In Customer Service Can Take Telehealth To The Next Level
How Advances In Customer Service Can Take Telehealth To The Next Level
MedCity News: Patients as savvy consumers – demand for personalized care drives today’s digital healthcare services market
Patients as savvy consumers – demand for personalized care drives today’s digital healthcare services market
Harvard Business Review: The Customer Experience in Health Care: New Journeys Ahead
Few industries have more data about their own customers than the health care sector. Yet the divide between health care providers’ use of that data and the customer experience (CX) that results may be ...
BlueCross BlueShield of Tennessee is using AI to help employees work faster and improve customer service for members.
As the consumerization of healthcare puts greater focus on the patient experience, patients will continue to demand frequent and convenient interactions with their healthcare provider. For this reason ...
Elevance Health brings together the concepts of elevating whole health and advancing health beyond healthcare. It’s a health company dedicated to making real progress toward improving the health of ...