No matter in what area of tourism you may be, the simple fact is that tourism is a customer-oriented business. Without customer service, not only your marketing will eventually fail, but also the ...
Whether someone is traveling for business or pleasure, the level of customer service she receives on her trip will help determine whether she comes back for another visit or warns her friends to avoid ...
USA Today: Want better customer service when you travel? You must be joking
Customer service in travel is at an all-time low. The Department of Transportation received a record number of complaints last year. You can manage bad service by questioning your loyalties, ...
From the initial inquiry to post-vacation follow-up, top-notch customer service paves the way for repeat customers. Part 1 of a 3-part “Travel Agents Rock” series. When it comes to building business, ...
Travel Agent magazine held a forum on “Delivering Excellent Customer Service” at the St. Regis Bal Harbour in September. We invited cruise line and hotel executives, as well as travel advisors and top ...
Seattle Times: How travelers can get better customer service | Travel Troubleshooter
During the pandemic, travelers enjoyed some of the best customer service in years. Hotels welcomed returning guests with rock-bottom room rates. Airlines eliminated customer-unfriendly fees. Rental ...
Online agents are abandoning customer service according to a recent survey, and fail to do simple things like reply to customer emails. The survey found that 44% of travel and leisure companies ...