Refunds/returns We reserve the right to limit or refuse any refund or exchange. All returns or exchanges are subject to a third-party verification process. Most new, unopened items purchased from CVS Pharmacy or CVS.com® can be returned to any CVS Pharmacy store within 60 days of purchase for exchange or refund. A full copy of our return policy including restrictions and requirements is ...
Our hassle-free return policy allows you to return products to any CVS Pharmacy store or by mail within 30 days of receipt, subject to a few exceptions. Store Returns: Bring any unopened, damaged, or defective nonprescription item (s) along with your receipt (invoice) to any CVS/pharmacy store to get a credit of the full purchase price.
What is your return policy? Most new, unopened items purchased from CVS Pharmacy® can be returned to any CVS Pharmacy store within 60 days of purchase for exchange or refund. Read our return policy.
Return by Mail Items purchased at CVS.com that are eligible for return or exchange at a CVS Pharmacy store may also be returned by mail within 60 days of purchase. Call Customer Care at 1-888-607-4CVS (1-888-607-4287) before returning items by mail. We'll work with you to ensure that both your return and credit refund are processed accurately.
Help with CVS/pharmacy Issues If you have questions about about our stores and other issues, refer to the Frequently Asked Questions below or to one of the many topics in our online Help section. If you still can't find an answer to your question, contact Customer Relations.
CVS/pharmacy Customer Services For questions and comments including feedback about our stores, pharmacy, policies and in-store photo department, call 1-800-SHOP-CVS (1-800-746-7287) Monday - Friday 8:30 AM - 7 PM ET, Sat. & Sun. 10:00 AM - 6:30 PM ET. Closed major holidays.