If you see online retailers selling accounts rather than content or consistently selling items well below their market value, these are often signs of illegitimate and fraudulent retailers.
Follow these steps before selling or gifting a Windows 10 device or Xbox One console.
Use this option when selling or gifting the console, or as a last resort in some troubleshooting cases. Reset and keep my games & apps. Use this option as your primary choice when troubleshooting. It resets the OS and deletes all potentially corrupted data without deleting your games or apps.
Can I still buy and rent new movies and TV shows? No. Microsoft has stopped selling new movie and TV content. Existing customers can continue to access their previously purchased content on Windows and Xbox devices. Players can continue to play personal videos on Xbox devices.
Microsoft has stopped selling new movies and TV content. You can still access your previously purchased content on Windows and Xbox devices. Xbox: you can continue to play personal videos on Xbox devices. Windows: you will continue to have access to playback, including downloaded playbacks.
Interested in selling or trading your old Xbox console to a friend or retailer? Learn more about how to prepare your console for its new owner.
Keep my files —Reinstalls Windows 11 but keeps your personal files and any apps that came with your PC. This option removes changes you made to settings, as well as apps and drivers you installed. We recommend trying this option first unless you’re donating, recycling, or selling your Surface.