set a fixed ip for the console/PC, open the ports described below, disable and enable the UPnP function and disable the modem firewall, if you have a modem and a router the process has to be done on both devices.
Thanks. Yes, I tried it in multiple ports and yes, I have cold-booted to computer with the adapter inserted. Report abuse JS
f) Modems g) Ports Method 2: Perform a Clean Boot. A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. If everything works fine after a clean boot, you can infer that some third party services are causing the problem. Proceed with the remaining steps to pin-point out the third party service.
I am unable to call Microsoft Support as I use the Home Office 365 subscription.I need access to infrequent support calls.Is there a way to get support by paying an annual fee?For example: Assure Fee?
I know it's the ports because when I have the cable just right, it works. Breathe on it wrong and it I might still have picture, but lose control over changing channels, or the audio starts sounding tinny.
Seems to me it is an issue with router/network at your parents place. I'll suggest you reach out to the network provider and ask them to open these ports for you. Usually, there is a list of ports that is used by Xbox Live, which is this: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP) Report abuse GA