Directly OnDemand: Scale CX with AI-Powered Experts Think Outside the Contact Center with Effortless Seasonal Scaling Unlock untapped talent, scale with agility, and achieve unparalleled flexibility. Instantly scale your support team 8X—no hassle, no delay.
At Directly, we offer an environment where we celebrate each team member and learn from one another. We are focused on hiring, developing, and retaining the most talented individuals by celebrating our diverse cultures, perspectives, skills, and experiences.
The Directly OnDemand platform is a powerful combination of AI, machine learning and predictive technology that delivers remarkable customer experiences. We seamlessly integrate into your existing contact center technology stack and provide actionable reporting and analytics on performance.
About Us Directly is a pioneer in customer service for many of the world’s leading brands. Customer service leaders partner with Directly to support customers with cutting-edge AI and on-demand customer service that consumers love.
You as a potential expert candidate for a specific product area or areas, must take a brief assessment examination provided by our partner Movate (formerly known as CSS Corp/Directly Inc.). You can become an expert in multiple product areas and we encourage potential experts to apply for multiple product areas if you are experienced in those areas.
Directly OnDemand Microsoft Windows gig customer service. This platform matches user queries to the right Windows experts who understand their products in-and-out. Once you register as an expert, you get alerts/queries from fellow Windows users on your mobile devices. You could then help them out and earn rewards & reputation points based on your answers.
Directly’s web & email solution integrates into your helpdesk and can provide your customers faster responses and full resolution without requiring an agent.