Webso i called customer service, they ran a line test and said the ont box is not responding. But i still see lights on the box. They asked me to reset it by pressing down the reset.

Understanding the Context

Webreconnect ac to the psu. When the ont is rebooted all the alarm logs are erased, so if you are having an intermittent issue, do not reboot the ont before getting. Webthree things could cause this: A bad coax connection between the ont and the router. Check you moca wan stats: Webresetting the ont immediately fixes the issue for an indeterminate amount of time before it needs to be reset again.

Key Insights

Webyour ont requires electricity to operate all verizon services provided on the fios network. The opsu supplies that power by connecting your ont directly to an electrical outlet in. Webfirst try powercycling the router. If that doesnt work check all coax connections from the ont to the splitter, splitter to router and coax going to the boxes. Webto reset your battery backup unit: Unplug the electrical power cord of your bbu from the wall outlet.

Final Thoughts

Wait one minute and then plug the cord back into the wall and see if the. Webmy ont is beeping maybe every half hour, almost certainly because the battery is getting low. Webfios ont needing frequent reset. I have fios and the ethernet activated at the ont. It's been great since 2019. All of a sudden, last month i had to reset ont 4 times in 2 days.

Webafter resetting the ont everything comes back up. The tech today wanted to send me another router, but i told him that was not the problem as we reset it a number. Weblearn about your optical network terminal (ont), how it is used with the fios digital voice (fdv) service, where it’s located & how to troubleshoot basic issues. Webby power cycling the ont, you can often resolve issues with the fail light on a verizon ont.