Looks like something went wrong. Your information was not submitted. Yes, and be sure to screenshot the chat history where the rep offers to credit your account as well.

Understanding the Context

I had multiple promises and only got like 2 credits for being without service for like a. Problems with your tv signal, phone issues or is internet down? We'll tell you what is going on. I had internet, cable & phone outages on 2/16/20 and 2/17/20.

Comcast Xfinity Outage Map as Services Down Across U.S. - Newsweek

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Comcast Xfinity Outage Map as Services Down Across U.S. - Newsweek
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Key Insights

I was unable to call xfinity to report the outage due to no phone service.  — providers are usually willing to offer credit to customers for internet outages, but you will need to call your isp’s customer service number to discuss the details of your situation.  — outage and credit request. I’ve been without internet service going into the second day. I can’t seem to find where on the xfinity website to request credits for the days i.

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Final Thoughts

 — you can request a credit, which asks xfinity to adjust your bill due to the inconvenience. Check your eligibility on the outage credit request page.  — however, when i go to the credit refund page it only allows for 7 days from the outage. I think it's only fair that a customer would be refunded credit for services not rendered. All you have to do is visit our status center where you can view. Check for potential outages in your area that may be affecting your xfinity internet, tv, or phone services.

 — how do i request credit for an internet outage that lasted 11 days at my home? I tried using the outage credit tool and it says there were no outages during that time period,.  — part of the comcast business promise is that if you have an outage, they'll give you a bill credit. We'll, i'm experiencing one now.